Added value
- Many years of experience with innovative digital touchpoints and their implementation in a wide range of industries.
- Unique combination of strategy, design and implementation expertise.
- Proven methodology from ideation and prototyping to solution and product design.
Scope of application
Decisive accents in the customer experience can be set at various points along the customer journey: Be it to increase awareness with digital signage solutions, to expand the POS with interactive solutions or to strengthen the after-sales process and customer loyalty with customer portals.
The customer journey should be supported with digital media where they can really make a contribution to achieving the defined corporate goals.
This is why every digitalisation project starts with a concept that clearly analyses the customer journey and product vision and contains tailored, targeted measures.
Benefits
Many years of experience
On the pulse of digital innovation along the customer journey for over 20 years.
Consultancy with implementation expertise
Unique combination of consulting services and proven, award-winning implementation expertise.
Human-centred design
The needs of our users are always at the centre of everything we do.
Innovation
Unique affinity for innovation at the digital touchpoint.
Proven methodology
Carefully developed and tested methodologies and tools for a targeted and efficient approach.
Continuous optimisation
Adaptation and improvement of customer experience strategies for long-term success.
This might also interest you
LOWA Reference
The smart networking of offline and online channels in physical retail offers comprehensive customer advice.
BEKB Reference
BEKB is modernising its advisory services with an interactive, stationary advisory desk.
BLKB Reference
Modular advisory suite for customised compilation of the latest banking and financial content.