Digital Signage
Effective customer approach with digital signage
As a digital signage partner, we have been realising and operating digital signage networks for Raiffeisen for shop window and customer zone communication as well as for advising Raiffeisen cooperatives since 2006.
The Raiffeisen cooperatives rely on digital signage solutions in the customer zones and shop windows of their banks. These systems optimise digital communication and enable flexible content playout.
jls designs, realises and maintains 630 displays, video walls and LED installations at around 430 locations of around 169 Raiffeisen cooperatives.
Professional advice is just one click away
Contact customer advisor using a call system
Above the modern entrance area, what is known as the meeting zone, are the offices of the bank employees as well as various consulting and meeting rooms.
If the customer asks for a personal consultation, the contact person is notified by the digital call system by SMS and email. Thanks to this innovative call system, bank advisors can move flexibly around the building and focus on carrying out their jobs efficiently behind the scenes. In addition, the calling system is an integrated part of the highly flexible digital signage network and is also used to display content, which supports digital communication.
Video conference room
Best sound and video quality in every corner of the building
The 20 person conference room is equipped with a user-friendly and reliable video and audio-conferencing solution. While the touch panelcontrols the three digital signage screens individually with a few intuitive clicks and uses them to display different content, the precise sound acquisition throughout the room serves to automatically recognise and transmit the person talking in excellent video and sound quality.
Raiffeisen ensures efficient, uncomplicated discussions with this business communication solution, and so promotes interactive collaboration and productivity.
Consultation room
Find the right contact point & suitable offers
A variety of consulting rooms in different feel-good designs are available In the new advisory bank. Each room is equipped with digital signage screens, which can be used to share information, forms, statistics, guides and much more for discussion with customers at the touch of a button.
This makes consulting equally transparent, efficient and productive. However, the screens serve not only as a supportive customer advice tool, but also for the uncomplicated video connection of other consulting experts. If the screens are not used for consulting or a video conference, they can be used to communicate general Raiffeisen content such as opening hours, current stock market numbers, weather forecasts or to introduce the team.
LED-Wall
Impressive brand communication with LED technology
The large-scale LED wall in the entrance area of more than ten Raiffeisen Group banks is an impressive highlight that transforms the seating and waiting area into a visual experience.
The LED wall not only serves as an information and communication medium, but can also be used for cross-media purposes. Mood content and Raiffeisen content create an appealing atmosphere for customers during the bank's opening hours. The LED wall can also be used for presentations and events.
Event Room
Stylish event room with a digital screen as the centrepiece
A large screen in the event and meeting room offers flexible usage options. Thanks to intelligent video conferencing technology and control, the event room serves as a modern meeting room. The microphone shower with noise cancelling is an innovative system that enables precise sound recording in event locations. Several microphones are strategically positioned in the room to ensure optimum voice pick-up.
This system ensures clear acoustics at events such as conferences, presentations or hybrid events.
Raiffeisen Experience Desk (RED)
The Raiffeisen Experience Desk (RED) -
Bringing the digital Raiffeisen world closer
The RED represents the link between physical sales and the digital Raiffeisen world in customer advice and offers versatile possibilities. It is available as a fixed touchscreen (e.g., in a standing table), or as a tablet version with screen sharing.
Customers can discover current banking products and services, schedule customer appointments, but also gain exciting insights into topics such as TWINT, e-banking, etc.
Through the active experience of the customer and the interaction with the consultant, the fear of touch is reduced to digital banking services, so that the self-dealing rate can be increased sustainably.
How does RED impress people?
Thanks to RED, additional consultation appointments can be arranged and the downloading of applications (e.g. TWINT, RIO, Vorsorgeradar) is digitally supported. RED also offers a direct link to forms (e.g. Mastercard application).
Customer benefits
- Experience the Raiffeisen world digitally
- Digital onboarding in combination with personal advice
- Brief advice becomes a customer experience
Intended use
- Emotional appeal promotes customer interaction
- Up- and cross-selling of products and services strengthened
- Fear of contact with digital solutions reduced
- Digital empowerment and support for app installations
- Emphasise Raiffeisen's digital expertise
Motion Design «Content Studio»
Content services for cooperative banks -
The central service for local and regional content marketing across all digital channels
Content services for cooperative banks -
The central service for local and regional content marketing across all digital channels
Raiffeisen cooperatives are focussing on content marketing. Local marketing is intended to increase proximity to customers through more regional topics. The Content Studio offers easy access to a content team from jls, which prepares all local topics for all digital channels: Website, digital signage, social media, email banners, web banners, ATM as well as editorial support.
This allows each cooperative to regionalise national campaigns for all digital channels, implement local campaigns and potentially outsource content management. We produce over 1’200 pieces of content per year with a maximum turnaround time of 48 hours.
Seminar «Filming with your smartphone.»
An additional empowerment by acquiring skills in storytelling and filming with your smartphone
The day course or the online seminar in 3 modules consists of the following contents:
- How to tell a story - basics of storytelling
- What do I need – summary of equipment
- Practical exercises
- How to develop a story - Settings and editing programs
Participants will be supported by jls experts during the day course as well as through the online course.
«The Content Studio provides the best possible service for our banks to promote local marketing and increase relevance on channels.»
Motion Design «Livestream»
Thanks to the service of jls Raiffeisenbanken can implement their events in a virtual form
From planning and consulting, to all design elements, to equipment and implementation. Our lifestream offers all the services it needs to provide a professional live stream. From planning and consulting to coordinating interfaces and locations to creating design elements.
All of the equipment with setup/dismantling, the support and running of the events, as well as the post-processing and on-demand of the streams are also part of the offer.
Flexible and mobile
Any location can become a TV studio
The location of the live stream can be selected individually. Depending on the circumstances, the corresponding equipment is assembled individually. This can be a customer area, a meeting room or a professionally furnished studio.The service jls offers is individual, flexible, modular and mobile.
Livestream events offer some exciting benefits:
- Interaction with customers can continue to be encouraged
- Proximity can also be maintained in virtual times
- New target groups can be tapped
«Thanks to jls offer, we can still run our events. Interaction with our customers can continue to be encouraged.»
Advisory Tool «RAImo»
Raiffeisen Modernisation Assistant (RAImo) – An impressive advisory tool
Customers are given a summary of the energy classification of the desired building. Modernisation proposals and associated investment costs are put at the centre and visualised for the customer.
The customer is shown the modernisation that is needed in an efficient and understandable manner, as are the investment costs. Visual support offers customers real added value. In addition, the application offers very good support for Raiffeisen employees.
The result is a web-based solution for Raiffeisen employees and their customers. The impressive solution uses a calculation tool for investments and energy ratings, as well as a planning tool for building modernisations.
Virtual house tour
RAImo allows a virtual tour of every room in the house, such as kitchen, bathroom, etc. The individual components are marked with a red dot and can be clicked on for more details.
Features:
- Location and cross-sectional view of the building
- Condition of components
- Record of the actual condition of the building
- Calculation of suitable quantity of solar panels
- Energy classification of the building
